HubSpot Service Hub Software Certification

Which survey asks the following question: How easy was it for you to handle your issue?

Sara TaylorComments Off on Which survey asks the following question: How easy was it for you to handle your issue?
  • Customer effort score
  • Net promoter score
  • Customer satisfaction survey
  • None of the above

The correct answer is:

  • Customer effort score.

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HubSpot Service Hub Software Certification

True or false? You should only ask a customer to become an advocate over the phone.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? When setting up your Conversations email inbox, you should connect your personal email.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True of false? You can edit the NPS question in HubSpot.

Sara Taylor

True False The correct answer is: False.