True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.