HubSpot Service Hub Software Certification

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Sara TaylorComments Off on Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage

The correct answer is:

  • Ease of completing a task.

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HubSpot Service Hub Software Certification

True or false? Each team within your company should have their own customer journey map.

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True False The correct answer is: False.  
HubSpot Service Hub Software Certification

True or false? You should only reach out to your detractors.

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True False The correct answer is: False.
HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

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access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.