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HubSpot Service Hub Software Certification

True or false? Customer effort score is measured on a three-point scale.

July 6, 2020Sara TaylorComments Off on True or false? Customer effort score is measured on a three-point scale.
  • True
  • False

The correct answer is:

  • False.

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HubSpot Service Hub Software Certification

True or false? It’s a good idea to write your knowledge base titles as questions.

July 6, 2020Sara Taylor

True False The correct answer is: True.

HubSpot Service Hub Software Certification

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

July 6, 2020Sara Taylor

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Ease of completing a task.

HubSpot Service Hub Software Certification

An example of an extended value milestone is when a customer:

August 13, 2020Sara Taylor

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.

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True or false? It’s a good idea to write your knowledge base titles as questions.
True or false? You could use an NPS survey to assess overall sentiment of your employees.

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