True or false? Customer effort score is measured on a three-point scale.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Ease of completing a task.

An example of an extended value milestone is when a customer:

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.