True or false? It’s a best practice to send your NPS survey to customers monthly.

How do you calculate NPS?

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.

If you’re setting up Service Hub reports for the first time, where should you start?

Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets.