True or false? You should only reach out to your detractors.

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True False The correct answer is: True.