HubSpot Service Hub Software Certification

True or false? Your customer journey map should be written from the perspective of your customer.

Sara TaylorComments Off on True or false? Your customer journey map should be written from the perspective of your customer.
  • True
  • False

The correct answer is:

  • True.

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HubSpot Service Hub Software Certification

Your manager wants to know who your primary persona is. The best feedback survey to use is:

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Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.
HubSpot Service Hub Software Certification

A help desk does all of the following EXCEPT:

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Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
HubSpot Service Hub Software Certification

Fill in the blank: The primary goal of a customer journey map is to ______.

Sara Taylor

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.