HubSpot Service Hub Software Certification

True or false? You should only ask a customer to become an advocate over the phone.

Sara TaylorComments Off on True or false? You should only ask a customer to become an advocate over the phone.
  • True
  • False

The correct answer is:

  • False.

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HubSpot Service Hub Software Certification

What type of feedback survey can you add to your live chat?

Sara Taylor

CES NPS CSAT Custom survey The correct answer is: CSAT.
HubSpot Service Hub Software Certification

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Sara Taylor

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.
HubSpot Service Hub Software Certification

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Sara Taylor

Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.