True or false? You should only ask a customer to become an advocate over the phone.

Which report(s) do yo use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? Cross-object reporting exists in the service analytics tool.

True False The correct answer is: False.

True or false? The only way to move tickets to different stages is manually.

True False The correct answer is: False.