Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.