Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

True or false? Customer journey maps are only useful for customer-facing individuals.

True False The correct answer is: False.

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.