HubSpot Service Hub Software Certification

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

Sara TaylorComments Off on Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.
  • editing
  • records customization
  • views
  • pipelines

The correct answer is:

  • records customization.

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HubSpot Service Hub Software Certification

True or false? You could use an NPS survey to assess overall sentiment of your employees.

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True False The correct answer is: True.
HubSpot Service Hub Software Certification

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

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To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.
HubSpot Service Hub Software Certification

All of the following are reasons to collect feedback EXCEPT:

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To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.