Which KPI Is Most Likely To Be A Vanity Metric?

True Or False? Curating Content Means Publishing Someone Else’s Content As If It Were Your Own.

True False Download HubSpot Social Media Certification Exam Answers (PDF)

Why Should You Be Careful About Monitoring Competitors?

Your competitors can tell when you’re monitoring them, and they may get offended and retaliate. It’s easy to get consumed with competitive intelligence and lose sight of your unique strategy and customer. Competitors aren’t the only reason people don’t buy your product or service. Competitive intelligence is best used for highly competitive markets only. Download […]

How Can Social Media Listening Increase Customer Advocacy?

Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are. Responding only to negative social posts with helpful, knowledgeable responses shows that you care. Responding to social posts—whether they’re positive or negative— shows that you’re listening, and your customers are being heard. Responding to a social post within one hour […]