A customer-in strategy focuses on providing an excellent experience to customers, while a function-out strategy focuses on enabling internal teams within their current confines. A customer-in strategy focuses on bringing customers into your flywheel, while a function-out strategy focuses on more mathematical approaches to increasing revenue. A customer-in strategy prioritized the needs of your customer-facing […]
“I don’t know how to solve this problem. Let’s just try some things and see what works.” “The solution to this problem is obvious to me because of my technical expertise. I’ll solve it right now.” “This problem is much more complicated than it seems. I’ll need a couple months to dig into the necessary […]