HubSpot Service Hub Software Certification

When should a company create multiple customer journey maps?

Sara TaylorComments Off on When should a company create multiple customer journey maps?
  • If they sell to multiple personas that go through different processes
  • If they sell multiple products or services
  • If they have multiple customer-facing teams
  • Never

The correct answer is:

  • If they sell to multiple personas that go through different processes.

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An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

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