HubSpot Service Hub Software Certification

What is an advocate?

Sara TaylorComments Off on What is an advocate?
  • Someone who gives you a score of 9 or 10 on your NPS survey
  • Someone who helps you generate more business
  • Someone who gets paid for advertising your brand.
  • An employee on your marketing team

The correct answer is:

  • Someone who helps you generate more business.

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HubSpot Service Hub Software Certification

True or false? All customer portals are password protected.

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True False The correct answer is: True.
HubSpot Service Hub Software Certification

Select all that apply. AI allows you to do which of the following in your help desk?

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Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing
HubSpot Service Hub Software Certification

An example of a customer using self-service is when they:

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live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.