True or false? The only way to move tickets to different stages is manually.

An example of an extended value milestone is when a customer:

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.