True or false? Most people prefer using self-service compared to phone support.

How often should you edit your knowledge base articles?

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True False The correct answer is: True.

Which of the following is NOT a stage in HubSpot’s feedback framework?

Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.