True or false? Most people prefer using self-service compared to phone support.

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.

With Service Hub, you can complete all of the following tasks EXCEPT:

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.