If you’ve never set up service reports in HubSpot before, start with _________.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

By persona By product or service By author By customer stage The correct answer is: By author.

A customer journey map is a representation of:

the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.