- Creating a “high priority” view.
- Setting SLAs.
- Using automation to move tickets to different stages.
- All of the above.
The correct answer is:
- All of the above.
Related Post
How often should you revisit your customer journey map to ensure it’s kept up to date?
Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False The correct answer is: True.
When should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.