- Creating a “high priority” view.
- Setting SLAs.
- Using automation to move tickets to different stages.
- All of the above.
The correct answer is:
- All of the above.
Related Post
Which of the following is an example of when you should use a restricted knowledge base?
If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate
How often should a customer effort score survey be used?
After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.