- Creating a “high priority” view.
- Setting SLAs.
- Using automation to move tickets to different stages.
- All of the above.
The correct answer is:
- All of the above.
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An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.
and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up. The correct answer is: and her fridge is fixed.
What’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.
Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.