True or false? Cross-object reporting exists in the service analytics tool.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.