True or false? Cross-object reporting exists in the service analytics tool.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

A help desk does all of the following EXCEPT:

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.