True or false? Cross-object reporting exists in the service analytics tool.

You should use custom feedback surveys when you want to understand ________.

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.