True or false? Cross-object reporting exists in the service analytics tool.

What type of feedback survey can you add to your live chat?

CES NPS CSAT Custom survey The correct answer is: CSAT.

True or false? You should only reach out to your detractors.

True False The correct answer is: False.

In order to assess customer service agent performance, which of the following reports should you look at?

Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.