HubSpot Service Hub Software Certification

All of the following are benefits of email support EXCEPT:

Sara TaylorComments Off on All of the following are benefits of email support EXCEPT:
  • It’s immediate
  • It provides a paper trail
  • You can insert screenshots and gifs
  • It’s conversational

The correct answer is:

  • It’s immediate.

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HubSpot Service Hub Software Certification

If you’ve never set up service reports in HubSpot before, start with _________.

Sara Taylor

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.
HubSpot Service Hub Software Certification

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.