Author: Sara Taylor

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

employee promoter renewal marketer The correct answer is: promoter.

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.

conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets.