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Author: Sara Taylor

HubSpot Service Hub Software Certification

You can do all of the following from a ticket record EXCEPT:

July 6, 2020Sara TaylorComments Off on You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.

HubSpot Service Hub Software Certification

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

July 6, 2020Sara TaylorComments Off on Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

editing records customization views pipelines The correct answer is: records customization.

HubSpot Service Hub Software Certification

When setting up your knowledge base in HubSpot, you need to connect your _______.

July 6, 2020Sara TaylorComments Off on When setting up your knowledge base in HubSpot, you need to connect your _______.

help desk domain brain Conversations inbox The correct answer is: domain.

HubSpot Service Hub Software Certification

Fill in the blank: Companies use customer journey maps to build _______ for their customers.

July 6, 2020Sara TaylorComments Off on Fill in the blank: Companies use customer journey maps to build _______ for their customers.

confidence empathy products roadmaps The correct answer is: empathy.

HubSpot Service Hub Software Certification

Your manager wants to know who your primary persona is. The best feedback survey to use is:

July 6, 2020Sara TaylorComments Off on Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.

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Recent Posts

  • True or false? When connecting your email to help desk, you should connect your personal email.
  • True or false? It’s best practice to match your knowledge base design with the design of your website.
  • Which of the following CANNOT be done from your help desk?
  • Select all that apply. AI allows you to do which of the following in your help desk?
  • Which of the following CANNOT be inserted when responding in the help desk?

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