- Connecting multiple channels to help desk
- Connecting your personal and team email client
- Creating a knowledge base
- Creating a customer portal website
The correct answer is:
- Connecting multiple channels to help desk.
Related Post
A customer portal is a __________.
home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]
Which report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
True or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False.