- Connecting multiple channels to help desk
- Connecting your personal and team email client
- Creating a knowledge base
- Creating a customer portal website
The correct answer is:
- Connecting multiple channels to help desk.
Related Post
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
When should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.
In order to assess customer service agent performance, which of the following reports should you look at?
Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.