- A snippet.
- An email template.
- A knowledge base.
- A ticket.
The correct answer is:
- A ticket.
Related Post
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
What’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.
Which report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.