- A snippet.
- An email template.
- A knowledge base.
- A ticket.
The correct answer is:
- A ticket.
Related Post
All of the following are reasons to @ mention someone on a ticket record EXCEPT:
To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.
True or false? You could use an NPS survey to assess overall sentiment of your employees.
True False The correct answer is: True.