If you’re setting up Service Hub reports for the first time, where should you start?

If your support reps have trouble prioritizing tickets, consider _______.

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True False The correct answer is: True.

True or false? Most people prefer using self-service compared to phone support.

True False The correct answer is: True.