If you’re setting up Service Hub reports for the first time, where should you start?

With Service Hub, you can complete all of the following tasks EXCEPT:

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.

Which of the following is an example of when you should use a restricted knowledge base?

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.

Fill in the blank: The primary goal of a customer journey map is to ______.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.