HubSpot Service Hub Software Certification

If your support reps have trouble prioritizing tickets, consider _______.

Sara TaylorComments Off on If your support reps have trouble prioritizing tickets, consider _______.
  • Creating a “high priority” view.
  • Setting SLAs.
  • Using automation to move tickets to different stages.
  • All of the above.

The correct answer is:

  • All of the above.

Related Post
HubSpot Service Hub Software Certification

True or false? Customer journey maps are only useful for customer-facing individuals.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Sara Taylor

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.
HubSpot Service Hub Software Certification

What information can a user see in their customer portal?

Sara Taylor

How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.