True or false? Cross-object reporting exists in the service analytics tool.

If you’ve never set up service reports in HubSpot before, start with _________.

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.