- Help desk
- Customer feedback surveys
- Project management
- Knowledge base
The correct answer is:
- Project management.
Related Post
True or false? You should only include four stages in your customer journey map.
True False The correct answer is: False.
Which of the following is NOT a step when establishing listening posts?
Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.
What is channel switching?
Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]