True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True or false? Each team within your company should have their own customer journey map.

True False The correct answer is: False.  

You should use a call-out in a knowledge base article to:

draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer