True or false? Customer journey maps are only useful for customer-facing individuals.

Reports bucketed under the “conversation overview” category give you insight into:

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base.