True or false? Knowledge base articles should be casual, personable, and anecdotal.

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

A customer portal helps customers do all of the following EXCEPT:

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.