True or false? Your leadership team should be the ones to create the customer journey map.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.