True or false? Your leadership team should be the ones to create the customer journey map.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.

Custom views in the conversations inbox lets you _________.

Choose which of HubSpot’s predetermined views to pin. Create your own views based on ticket and conversation properties. Drag and drop conversations to HubSpot’s predetermined views. Customize the font of your emails and live chat. The correct answer is: Create your own views based on ticket and conversation properties.