HubSpot Service Hub Software Certification

Which of the following is a benefit of phone support?

Sara TaylorComments Off on Which of the following is a benefit of phone support?
  • It’s cheaper for your company
  • Customers can get immediate help for complicated issues
  • In general, customers prefer phone support to any other type of support
  • All of the above

The correct answer is:

  • Customers can get immediate help for complicated issues.

Related Post
HubSpot Service Hub Software Certification

Which of the following is NOT a step when establishing listening posts?

Sara Taylor

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.
HubSpot Service Hub Software Certification

Reports bucketed under the “conversation overview” category give you insight into:

Sara Taylor

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.
HubSpot Service Hub Software Certification

A customer portal is a __________.

Sara Taylor

home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]