HubSpot Service Hub Software Certification

Which of the following is a benefit of phone support?

Sara TaylorComments Off on Which of the following is a benefit of phone support?
  • It’s cheaper for your company
  • Customers can get immediate help for complicated issues
  • In general, customers prefer phone support to any other type of support
  • All of the above

The correct answer is:

  • Customers can get immediate help for complicated issues.

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HubSpot Service Hub Software Certification

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

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Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base.
HubSpot Service Hub Software Certification

True or false? Most people prefer using self-service compared to phone support.

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HubSpot Service Hub Software Certification

What’s the difference between service analytics and the report builder?

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Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]