Select all that apply. What intake methods can you connect to HubSpot?

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

Select all that apply. AI helps you write your knowledge base articles in which of the following ways?

Rewrite your content in a different tone. Expand your writing. Turn your writing into audio Shorten your writing. The correct answer is: Rewrite your content in a different tone. Expand your writing. Shorten your writing.