Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]
Customer satisfaction score Conversion rate Cost per lead Website traffic The correct answer is: Customer satisfaction score Conversion rate
Once a week Once a month Once a quarter Never The correct answer is: Once a quarter