HubSpot Service Hub Software Certification

In terms of a customer journey map, what does intended value refer to?

Sara TaylorComments Off on In terms of a customer journey map, what does intended value refer to?
  • When customers expectations are exceeded
  • The customers first experience
  • When the customer feels confident they will get what they expect
  • When the customer got what they expected

The correct answer is:

  • When the customer got what they expected.

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