- knowledge base
- help desk
- customer feedback
- self-service
The correct answer is:
- self-service.
Related Post
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
If your support reps have trouble prioritizing tickets, consider _______.
Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.
True or false? You should only reach out to your detractors.
True False The correct answer is: False.