HubSpot Social Media Certification

What Is A Social Media Service Level Agreement (SLA)?

A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided The agreement a company makes to commit to answering social media responses in a specific amount of time A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep […]

HubSpot Social Media Certification

What Is NOT A Way That A Brand Can See Financial Gain From Doing Social Customer Service?

Increased sales Less returns as individuals do more self-service via social media Saving money on call center interactions Using a social media agency to deliver content to customers Download HubSpot Social Media Certification Exam Answers (PDF)

HubSpot Social Media Certification

Voice Refers To:

The distinct and steady personality or style of your brand. A particular identity or image that’s regarded as an asset to a company. The moods and attitudes of specific content pieces, which can change depending on the channel, the situation, and the audience. The set of human characteristics that are attributed to a brand name. […]

HubSpot Social Media Certification

True Or False? Humanizing Your Brand Gives You A Competitive Edge Because People Like Making Connections, And They Like To Invest Their Time And Money In People They Can Relate To.

True False Download HubSpot Social Media Certification Exam Answers (PDF)