- the stages a customer goes through with your company
- where your customers physically are
- how your prospects become your customers
- how your customers renew
The correct answer is:
- the stages a customer goes through with your company.
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Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.