HubSpot Service Hub Software Certification

Custom views in the conversations inbox lets you _________.

Sara TaylorComments Off on Custom views in the conversations inbox lets you _________.
  • Choose which of HubSpot’s predetermined views to pin.
  • Create your own views based on ticket and conversation properties.
  • Drag and drop conversations to HubSpot’s predetermined views.
  • Customize the font of your emails and live chat.

The correct answer is:

  • Create your own views based on ticket and conversation properties.

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HubSpot Service Hub Software Certification

If your support reps have trouble prioritizing tickets, consider _______.

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Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.
HubSpot Service Hub Software Certification

Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

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Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey.
HubSpot Service Hub Software Certification

Which of the following CANNOT be inserted when responding in the help desk?

Sara Taylor

A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.