True or false? You cannot edit the look and feel of your customer portal.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

What is channel switching?

Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]