- Any time you get negative feedback on an article
- Monthly
- Whenever products or service change pertaining to the article
- Quarterly
The correct answer is:
- Whenever products or service change pertaining to the article.
Related Post
Which of the following is an example of when you should use a restricted knowledge base?
If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.
Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey.
If you’re setting up Service Hub reports for the first time, where should you start?
Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.