HubSpot Service Hub Software Certification

Which of the following is a benefit of phone support?

Sara TaylorComments Off on Which of the following is a benefit of phone support?
  • It’s cheaper for your company
  • Customers can get immediate help for complicated issues
  • In general, customers prefer phone support to any other type of support
  • All of the above

The correct answer is:

  • Customers can get immediate help for complicated issues.

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Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

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HubSpot Service Hub Software Certification

Which report(s) do you use to decide which knowledge base articles to write?

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HubSpot Service Hub Software Certification

Fill in the blank: A knowledge base is a ______.

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blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.