- the stages a customer goes through with your company
- where your customers physically are
- how your prospects become your customers
- how your customers renew
The correct answer is:
- the stages a customer goes through with your company.
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If your support reps have trouble prioritizing tickets, consider _______.
Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.
You should use custom feedback surveys when you want to understand ________.
overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.
If you’ve never set up service reports in HubSpot before, start with _________.
The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.