True or false? When setting up your Conversations email inbox, you should connect your personal email.

Fill in the blank: Companies use customer journey maps to build _______ for their customers.

confidence empathy products roadmaps The correct answer is: empathy.

What information can a user see in their customer portal?

How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.