- Gather intake
- Route tickets
- Monitor all social media
- Respond to support inquiries
The correct answer is:
- Monitor all social media.
Related Post
All of the following are reasons to @ mention someone on a ticket record EXCEPT:
To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.
True or false? You should write new knowledge base articles every day.
True False The correct answer is: False.
If you’re setting up Service Hub reports for the first time, where should you start?
Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.