- Gather intake
- Route tickets
- Monitor all social media
- Respond to support inquiries
The correct answer is:
- Monitor all social media.
Related Post
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
All of the following are stages of troubleshooting EXCEPT:
Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.
Select all that apply. AI allows you to do which of the following in your help desk?
Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing