True or false? You should only include four stages in your customer journey map.

True or false? Customer journey maps are only useful for customer-facing individuals.

True False The correct answer is: False.

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.