- offer your customer more than they were expecting.
- renew your customer’s account customer renews with you.
- prolong your onboarding process.
- give the customer what they want.
The correct answer is:
- offer your customer more than they were expecting.
Related Post
Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.
In terms of customer support, what does triage mean?
Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries The correct answer is: Categorizing and routing support inquiries.
________ is for folks who need to create basic, out-of-the-box reporting.
The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.