According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.