HubSpot Service Hub Software Certification

A service level agreement is a(n)

Sara TaylorComments Off on A service level agreement is a(n)
  • Ticket pipeline
  • Commitment between a service provider and a client
  • Understanding of the amount of time it takes a company to solve a problem
  • Agreement between two competing companies

The correct answer is:

  • Commitment between a service provider and a client.

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Fill in the blank: When responding to a customer, you should use an email template to______.

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answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.
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HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

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close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.