Which of the following is NOT a best practice when creating knowledge base articles?

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.