- Use questions as titles
- Use bullet points
- Use a casual tone
- Use screenshots and GIFs
The correct answer is:
- Use a casual tone.
Related Post
How often should you edit your knowledge base articles?
Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.
Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.
editing records customization views pipelines The correct answer is: records customization.
Customer portal is a _______ offering.
knowledge base help desk customer feedback self-service The correct answer is: self-service.